One Stop Shop FAQs

If a customer requires orders to ship complete, how will that work with One Stop Shop (OSS) if all items are not available in Mattoon?

  • Orders that contain items that are stocked and made-to-order will be consolidated in Mattoon for a combined, single shipment. Customers will have the choice to split and drop-ship from the NoTrax, Checkers, or Eagle facilities. Free freight will only apply to shipments consolidated in Mattoon that exceed the free freight limit.
  • National accounts orders will be shipping directly from the BUs those products come from. The orders will be entered per BU products and will not be a mix of BU products.

Can an EDI order be a mix of products from different companies?

  • For the launch of One Stop Shop, EDI orders must be directed to Justrite Safety Group but segregated by business or brand: NoTrax, Checkers, Eagle, and Justrite.

How will logistics portals be managed after the launch of One Stop Shop?

  • Customers will continue to manage their logistics portals as they do prior to One Stop Shop, one for each separate location. This will allow customers that manage their own logistics to maintain their history and rate structures.

How should a customer process orders with Justrite if they buy EDI with some brands and had emailed in orders for others?

  • A customer can continue to send EDI orders for the businesses from which they were ordering through EDI. Please continue to submit POs via e-mail for the business units that you are not doing EDI with.
  • Eventually, once OSS is up and running, Justrite Safety Group will provide notice that additional products can be set up on EDI.

Where should we go for help with our EDI questions?

  • Please email jsg_edi@justrite.com.
  • The Justrite EDI team will be available to answer and questions.

What will happen with orders placed prior to March 30th?

  • NoTrax, Checkers, and Eagle orders will be completed by the businesses as scheduled.
  • It is preferred that payments for orders entered prior to March 30th are remitted to the individual business unit from which the orders were placed. For instance, remit payments to Checkers for orders placed with Checkers.
  • Justrite can, if convenient for the customer, allow payments to be remitted to Justrite Safety Group.

What is the free freight policy?

  • Free freight will only apply to shipments consolidated in Mattoon that exceed the free freight limit.
  • Free freight on PO’s that meet all of the following requirements:
    • Any order of $4000 or more net invoice value
    • Purchase orders must ship complete
    • F.O.B. Mattoon, IL
    • May exclude special pricing, bids, quotes and contracts
    • Some product exclusions will apply as listed in terms & conditions.
  • Orders ship to one destination within the contiguous USA
  • Freight accessorial charges will be billed back to the distributor where appropriate (applicable to free freight and all other conditions).
    (Accessorial charges include, but are not limited to residential delivery, lift gate, construction site, limited access, schools, prison or military delivery, inside delivery, etc.)

Where will orders be shipping from?

  • Orders that contain items that are stocked and made-to-order will be consolidated in Mattoon for a combined, single shipment.
  • Customers will have the choice to split and drop-ship from the NoTrax, Checkers, or Eagle facilities for out-of-stock, made-to-order, or custom items.

How long does it take to ship an order?

  • If an item is in stock in the Mattoon warehouse, the item will be ready to ship in 24-48 hours.
  • For non-stocked items, it will ship in standard lead time for that product.

What number do I call for Customer service?

  • The Customer Service line is 800-798-9250

What is the remit to address?

  • Justrite Safety Group
    P.O. Box 20701
    Dallas, TX 75320-7010

How can I pay my Justrite Safety Group invoice?

  • Remittance Address:
    Justrite Safety Group
    P.O. Box 207010
    Dallas, TX 75320-7010
  • Bank Transfer of Funds Information:
    Wells Fargo
    420 Montgomery St
    San Francisco, CA 94163
    Account No 4608112462
    ABA Routing No 121000248
**Please send all electronic payment remittance info to credit@justrite.com**

How long do I have to pay my invoice?

  • Justrite standard terms are 1% 10 DAYS NET 30. Please reference the terms on your invoice if your terms were negotiated outside of standard.

What is your return policy?

  • Must be purchased within 1 year, in original packaging and in new conditions

Where do I send my orders?

I am authorized for Eagle today, am I authorized for Justrite and Checkers on March 30th?

  • Yes. All Justrite, Checkers, NoTrax and Eagle products will be available to order.

I am an Eagle, NoTrax or Checkers customer. How do I obtain the Justrite Safety Group W-9?

  • The W-9 for Justrite Safety Group was sent in the initial email blast on 3/3 announcing the program.
  • W-9 are available upon request from your Customer Service or sales representative.

What if I am a Justrite customer but do not want to purchase Checkers or NoTrax?

How does the transition of all business through Justrite Safety Group impact supplier agreements?

  • Supplier agreements will remain unchanged.

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